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Troubleshooting and How-To Guides

Do You Need Help Exploring RenewMe?


Click on the Navigating RenewMe link for a detailed description of how to navigate all the pages of RenewMe.




Do You Need Help Exploring Soulscape?


Click on the Navigating Soulscape link for a detailed description of how to navigate each page of Soulscape Travel.




Help with Retrieving Username and Resetting Password


For help with passwords and plans click here.




Help with Managing Your Plan and Changing Subscription


Please click on this link to learn how to manage your subscription




Information About Your Trial Period and Billing Cycle


Click on this link to learn more information about the trial periods and billing cycles.




Information about Corporate Codes, Membership, and Access


If you are a customer of corporate brand you will need to register in RenewMe or Soulscape with the unique corporate code provided to you.

For RenewMe Corporate Code Members - Your corporate code access time will be determined by the corporate partner. After your time has expired you will automatically be enrolled in the 7-Day Free Trial followed by the recurring subscription of your choice, which you may cancel at any time by going to:

Settings
Apple ID
Subscriptions

For Soulscape Corporate Code Members - Your corporate code access time will be determined by the corporate partner, and this will unlock Soulscape. After your time has expired you will not be able to access features of Soulscape, and will require a new corporate code for access to Soulcape. Your login and password will, however, remain the same, and should you receive corporate code access you will be able to type in the login onto the splash page for your pass to Soulscape.




How Do I Change Pep Talk Notifications?


You may opt-in or opt-out of pep talk notifications at any time. You can click on the notification to open up the Pep Talk screen, or you can opt out of Pep Talks notifications by going to your phone settings and disabling the daily reminders. Likewise, if you want to enable Pep Talks you can also do this in the settings.




Does RenewMe and Soulscape Offer Closed Captioning?


Yes the apps offer closed captioning for the hearing impaired which you can turn on and off on the track page. (include track detail page)




Disclaimers, Privacy, and Terms and Conditions


RenewMe

Please take time to review terms and conditions, privacy policies, and disclaimers on both the app and/or the website by clicking here.

Soulscape

Please take time to review terms and conditions, privacy policies, and disclaimers on both the app and/or the website by clicking here.

RenewMe Disclaimer and Resources

Please review the terms and conditions. As a reminder RenewMe is not to take the place of psychotherapy, or counseling but is for entertainment purposes only, and to provide resources to you for help and education. RenewMe does not directly endorse any providers listed, and should you have any issues with their treatment or services you will need to contact them directly.

Soulscape Disclaimer and Resources

Please review the terms and conditions. As a reminder Soulscape is a resource for you. Soulscape does not directly endorse any vendors listed. Should you have any issues with your travel, bookings, scheduling or cancelling a trip, or refunds, please contact the travel vendor directly to address your concerns.